Refund policy

Return & Refund Policy

We want every Maison Sorelle piece to be a considered and confident choice.

Please review the information below carefully before completing your purchase.

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Returns

Due to the nature of our products and to ensure hygiene, quality, and authenticity, all sales are final.

We do not accept returns or exchanges, except in the rare case that an item arrives damaged or defective.

If your order arrives with a manufacturing defect or damage caused during shipping, please contact us within 48 hours of delivery at orders@maisonsorelle.info, including:

• your order number

• clear photos of the item and packaging

Each case is reviewed individually with care and discretion.

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Refunds

Refunds are only issued if:

• the item is confirmed to be defective, or

• the wrong item was sent

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

We do not issue refunds for:

• change of mind

• incorrect size or style selection

• delays caused by customs or courier services

• minor variations in color, texture, or finish that naturally occur due to lighting, materials, or craftsmanship

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Shipping & Customs

Once an order has been shipped, responsibility for delivery lies with the carrier.

Maison Sorelle is not responsible for:

• delays caused by customs clearance

• lost or delayed shipments due to incorrect address details provided by the customer

• import duties, taxes, or customs fees (these are the responsibility of the recipient)

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Chargebacks & Disputes

We encourage customers to contact us directly before initiating any chargeback or payment dispute.

Unauthorized chargebacks for orders that comply with our policies may result in:

• permanent restriction from future purchases

• cancellation of pending orders

All transactions are documented, including shipping confirmations and delivery proof.

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Contact

If you have any questions before placing your order, we are always happy to assist.

Please contact us at orders@maisonsorelle.info — we believe clarity is part of luxury.